FREE DELIVERY OVER £30 - USE DISCOUNT CODE SAVE10 FOR £10 OFF YOUR FIRST ORDER WITH A PINT365 BEER ENGINE OR BUNDLE

Delivery

We offer standard 2-3 day delivery on all orders (beer orders may be slightly different).

We offer a number of delivery options and will always look to introduce additional services as they become available. All of our beers, with the exception of Davenport's, are shipped directly from the breweries and may use different couriers. We are currently shipping orders using Parcelforce and Royal Mail with both 1st class and 2nd class services (mainland UK). 1st class services normally take between 1-3 days, 2nd class services are currently taking between 3-7 days. The following options are also available, please do get in touch if you would prefer any of the following options and for accurate quotes.

Express AM (before 12pm)

Express 10 (before 10am)

Express 9 (before 9am)

You will always receive a tracking number by text from our courier, typically ParcelForce but on occasions, other carriers may be used.   

  

WHAT DO I NEED TO RECEIVE DELIVERY?

All orders will also require a signature at the time of delivery. You will also operate the Challenge 25 scheme with our couriers. If the driver believes you are under 25 you will be asked to provide ID.  If you do not have a suitable ID, the driver will not be able to leave your delivery and they will return it to us.  

 

IS MY ORDER TRACKED?

Yes, you will receive a tracking number by text from our courier, typically ParcelForce but on occasions, we may other carriers. We will notify which courier we have used.  

All orders will also require a signature at the time of delivery.  If your order contains alcohol you will also operate the Challenge 25 scheme with our couriers. If the driver believes you are under 25 you will be asked to provide ID. If you do not have ID, the driver will not be able to leave your delivery and they will return it to us.  

 

CAN YOU DO SAME DAY DELIVERY?

We are currently working with partners to be in a position to offer a same day delivery option. We do offer a same day collection service from our Warehouse in Birmingham. All orders will require a signature at the time of delivery. You will also operate the Challenge 25 scheme with our couriers. If the driver believes you are under 25 you will be asked to provide ID. If you do not have ID, the driver will not be able to leave your delivery and they will return it to us.

WHAT HAPPENS IF I MISS MY DELIVERY?

The driver will leave a card to advise you of your next steps.  If you do not make contact within 7 days your order will be returned to Harry Mason Limited. If you wish to have the order resent from Masons it will incur an additional delivery fee of £9.95

 

I THINK I HAVE MISSED DELIVERY BUT THE DRIVER DIDN'T LEAVE A CARD?

Contact customer services on info@harrymason.co.uk with your tracking details or order number.

 

WHAT HAPPENS IF MY PARCEL IS DAMAGED ON DELIVERY?

When we send your items to you, we check that the items are in perfect condition. Sometimes, unfortunately, things do happen in transit. In the unfortunate event of a problem please send a picture to info@harrymason.co.uk and our customer service team will contact you. 

If you have a problem with a perishable product, we ask you to place it in a watertight bin bag and put it to one side.  We will advise you what to do with it when we speak with you.

 

WHERE IS MY ORDER?

You will have been sent an order confirmation at the time of order, if you log into your account you will be able to look at the status of your order and obtain a shipping reference. Your shipping reference will also be shown on the ship note that was sent to you when/if your order was dispatched. If you have not received a ship note or confirmaiton of dispatch, then get in touch and we will be able to provide you with your order status.

All orders will require a signature at the time of delivery. If your order contains alcohol you will also operate the Challenge 25 scheme with our couriers. If the driver believes you are under 25 you will be asked to provide ID. If you do not have ID, the driver will not be able to leave your delivery and they will return it to us.  

 

CAN I LEAVE MY DELIVERY WITH A NEIGHBOUR OR IN A SAFE PLACE?

Unfortunately, due to proof of age checks our courier companies are not able to leave our products in a safe place or with a neighbour.   We know this is not the most convenient option, but you can have your delivery sent to your place of work within the UK.

 

CAN I GET MY BEER DELIVERED ON A SPECIFIC DATE?

We recommend ordering your beer in advance so you receive it on time, we cannot guaruntee delivery by a specific date but the breweries work very hard to get your orders out to you as quick as they can.