Delivery

PLEASE ORDER BY 13:00 FOR SAME WORKING DAY DISPATCH

We offer a number of delivery options and will always look to introduce additional services as they become available.

We offer free standard 2-3 day delivery on all orders but also offer the following additional options:

Timed AM
Any Time Next Day
Any Time Saturday

You will always receive a tracking number by text from our courier, typically FedEx but on occasions, we may use Parcelforce.  We will notify you which courier we have used.  

 

All orders will also require a signature at the time of delivery.  You will also operate the Challenge 25 scheme with our couriers.  If the driver believes you are under 25 you will be asked to provide ID.  If you do not have ID, the driver will not be able to leave your delivery and they will return it to us.  

 

DO YOU DELIVER ON A SATURDAY?

Yes, a Saturday delivery is available.  Just select this option at check out.

WHAT DO I NEED TO RECEIVE DELIVERY?

All orders will also require a signature at the time of delivery. You will also operate the Challenge 25 scheme with our couriers. If the driver believes you are under 25 you will be asked to provide ID.  If you do not have a suitable ID, the driver will not be able to leave your delivery and they will return it to us.  

 

IS MY ORDER TRACKED?

Yes, you will receive a tracking number by text from our courier, typically FedEx but on occasions, we may use Parcelforce.  We will notify which courier we have used.  

All orders will also require a signature at the time of delivery.  If your order contains alcohol you will also operate the Challenge 25 scheme with our couriers.   If the driver believes you are under 25 you will be asked to provide ID.   If you do not have ID, the driver will not be able to leave your delivery and they will return it to us.  

CAN YOU DO SAME DAY DELIVERY?

We are currently working with partners to be in a position to offer a same day delivery option. We do offer a same day collection service from our Warehouse in Birmingham. All orders will require a signature at the time of delivery. You will also operate the Challenge 25 scheme with our couriers. If the driver believes you are under 25 you will be asked to provide ID. If you do not have ID, the driver will not be able to leave your delivery and they will return it to us.

WHAT HAPPENS IF I MISS MY DELIVERY?

The driver will leave a card to advise you of your next steps.  If you do not make contact within 7 days your order will be returned to Harry Mason Limited. If you wish to have the order resent from Masons it will incur an additional delivery fee of £9.95

I THINK I HAVE MISSED DELIVERY BUT THE DRIVER DIDN'T LEAVE A CARD?

Contact customer services on hello@pint365.com with your tracking details or order number  

WHAT HAPPENS IF MY BEER BOX IS BROKEN ON DELIVERY?

When we send your items to you, we check that the items are in perfect condition. Sometimes, unfortunately, things do happen in transit. In the unfortunate event of a problem please send a picture to hello@pint365.com and our customer service team will contact you. 

If you have a problem with a perishable product, we ask you to place it in a watertight bin bag and put it to one side.  We will advise you what to do with it when we speak with you. Please see our Returns Page for further information.

WHERE IS MY ORDER?

You will have been sent an order confirmation at the time of order, if you log into your account you will be able to look at the status of your order and obtain a shipping reference. Please note we use a range of couriers but for most orders we use FedEx

All orders will require a signature at the time of delivery. If your order contains alcohol you will also operate the Challenge 25 scheme with our couriers. If the driver believes you are under 25 you will be asked to provide ID. If you do not have ID, the driver will not be able to leave your delivery and they will return it to us.  

 

CAN I LEAVE MY DELIVERY WITH A NEIGHBOUR OR IN A SAFE PLACE?

Unfortunately, due to proof of age checks our courier companies are not able to leave our products in a safe place or with a neighbour.   We know this is not the most convenient option, but you can have your delivery sent to your place of work within the UK.

CAN I GET MY BEER DELIVERED ON A SPECIFIC DATE?

Each beer has a different lead time, if the item is listed as in stock, yes, of course, you can.  If an order is being delivered from one of our partner breweries, we will ask them to send on the date your request, but we are unable to guarantee this delivery date.